This is a chance to lead the technology heartbeat of one of the UK’s biggest names in consumer services. With revenues approaching £700m and a presence that spans hundreds of sites nationwide, they’re already the second largest player in their market, but they’re not stopping there.

A newly created role, working closely with the Director of Technology, you’ll take ownership of a complex and growing applications landscape that underpins day-to-day operations, customer experience, and future growth. Your work will directly shape how technology enables the business to scale, standardise, and innovate.

The challenge ahead:

This isn’t a “polish what’s already perfect” role. You’ll step into an environment with long-established systems and a strong “we’ve always done it this way” mindset.

You will be fully responsibility for the delivery and ownership of support to the organisation’s business applications efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all customers, such as platform, ERP, CRM, Finance, development and business divisions.

Acting as a subject matter expert across applications and instilling this throughout your team, you will also responsible for assisting in the design, delivery, and improvement of software applications, liaising with vendors and 3rd parties as necessary.

Day-to-day responsibilities summary:

• Own applications and the full lifecycle management, engaging with business customers to ensure the right level of support and resilience (including business continuity) are agreed and implemented.
• Oversee onboarding, upgrades, integrations, and retirements with minimal disruption.
• Act as service owner for assigned systems, managing vendors and ensuring SLA delivery.
• Collaborate with senior leaders to shape application roadmaps that deliver real business value.
• Manage and embed monitoring & observability tools and diagnostic techniques to improve application observability and insights with a customer experience centric mindset.
• Track and manage reliability performance against agreed performance metrics, in partnership with IT monitoring teams or other stakeholders, and ensure systems continue to meet these over time
• Lead the participation in system design, application management, capacity planning with project teams and platform architecture discussions. Ensure all operational requirements including availability, performance and disaster recovery are met.
• Manage the team’s adherence to frameworks and best practices such as ITIL, DevOps, CIS and organizational standards.
• Contribute and lead where necessary to all problem management activities, including blameless post-mortem incident analysis, and provision of technical insight, documented findings, outcomes and recommendations as part of a root cause analysis to troubleshoot priority incidents.
• Foster a positive work environment that encourages collaboration, innovation, and high performance
• Act as the senior escalation point for critical issues impacting availability or operations.

The bigger picture:

This organisation invests in its people, rewards innovation, and operates with the scale and stability of a market leader BUT with the ambition and energy of a challenger. If you’re ready to lead a function that’s critical to business success, this could be the role to make your mark.

Finer details:

Salary: to £90k base (max)
Location: Remote first with occasional travel to the company HQ in berkshire
Interview process: 2 stages

If you feel this is the role and you have the expertise, experience and breadth of knowledge to be a success in this role, apply today.